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My order was marked "completed", why haven't I received it?
My order was marked "completed", why haven't I received it?
Chloe avatar
Written by Chloe
Updated over a year ago

When an order is marked 'completed', it means it has completed 'processing' and has left for either shipment or delivery.

If you have placed a mail order via Canada Post, you will receive the tracking number via email shortly after your order is marked 'completed'.

For Next-Day Delivery in Etobicoke, Mississauga & Toronto Area, finalize your order by 12 midnight the night before, and we'll take care of the rest, delivering your package between 8:30 AM - 5:30 PM the next day.

For Same-Day Delivery in Greater Vancouver, please refer to the timetables below to find the window based on the time your order is 'processing'.

MONDAY - SATURDAY

  • Orders made by 8:30 AM will be delivered between 9:30 AM – 5:30 PM

  • Orders made between 8:30 AM - 2:30 PM will be delivered between 3:30 PM – 8:30 PM

  • Orders made between 2:30 PM - 8:00 PM will be delivered between 8:30 PM – 12:00 AM

  • If your order is placed and payment processed after the same-day cut-off, it will go out with the next days' first run of packages.

SUNDAY

  • Orders made by 8:30 AM will be delivered between 9:30 AM – 5:30 PM

  • Orders made by 2:30 PM will be delivered between 3:30 PM – 8:30 PM

For Same-Day Delivery in Greater Hamilton, please refer to the timetables below to find the window based on the time your order is 'processing'.

MONDAY - SATURDAY

  • Orders made by 8:30 AM will be delivered between 9:30 AM - 12:00 PM EST

  • Orders made between 8:30 AM – 10:30 AM will be delivered between 12:00 PM – 3:30 PM EST

  • Orders made between 10:30 AM – 2:30 PM will be delivered between 3:30 PM – 7:00 PM EST

  • Orders made between 2:30 PM – 5:00 PM will be delivered between 6:30 PM – 9:00 PM EST

  • Orders made between 5:00 PM – 8:00 PM will be delivered between 9:00 PM – 12:00 AM EST

  • If your order is placed after the same-day cut-off, it will go out with the next days' first run of packages.

SUNDAY

  • Orders made by 8:30 AM will be delivered between 9:30 AM - 12:00 PM EST

  • Orders made between 8:30 AM – 10:30 AM will be delivered between 12:00 PM – 3:30 PM EST

  • Orders made between 10:30 AM – 2:30 PM will be delivered between 3:30 PM – 7:00 PM EST

  • If your order is placed and payment processed after the same-day cut-off, it will go out with the next days' first run of packages.

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