✉️ Shipping & Delivery

Questions regarding minimums & fees, tracking, missing orders & more.

By Willow

• 11 articles

How Do I Update My Shipping Address?

To update your address to your account, navigate to 'My Account' and click on 'Addresses' or click HERE. Please note, although it says Billing Address, this is the address your order will be shipped to. If your order has been placed but not yet shipped (still On-Hold or in Processing status), you will have to speak to an agent to see if it is still possible update the address. *Please note: It is the customer's responsibility to ensure that the shipping address has been entered correctly. In the event that an order is sent to an incorrect address, we cannot guarantee that we will be able to re-send a new order, so please ensure all information is entered correctly prior to checkout. *Please note: Updating your address in your My Account area will not retroactively update existing orders that have already been placed.

Last updated on Dec 19, 2025

How Is My Order Packaged?

Packaging questions Inner Packaging Yes! All orders are double vacuum-sealed with an industrial-grade sealer. The parcels we ship are entirely scentless to humans. Special care and treatment are given to all packages to eliminate any traces or residues. Outer-Packaging There are no names or symbols listed on the outside of your package. Budmail uses a variety of stealthy outer packaging to ensure that your privacy and confidentiality are well protected.

Last updated on Dec 19, 2025

Do you ship internationally?

We do not ship outside of Canada! International shipping is not available, sorry for any inconvenience! We do not ship or deliver to anywhere other than Canada. We do not ship to United States, Australia, New Zealand, United Kingdom, Germany, Sweden, Norway, Finland, Denmark, Iceland, Switzerland, Austria, Netherlands, Belgium, Luxembourg, Ireland, France, Japan, South Korea, Singapore. We do not ship or deliver to New York City, Los Angeles, Chicago, Houston, Phoenix (United States), Sydney, Melbourne, Brisbane, Perth, Adelaide (Australia), Auckland, Wellington, Christchurch, Hamilton (New Zealand), London, Birmingham, Manchester, Glasgow, Liverpool (United Kingdom), Berlin, Hamburg, Munich, Cologne, Frankfurt (Germany), Stockholm, Gothenburg, Malmo, Uppsala (Sweden), Oslo, Bergen, Stavanger, Trondheim (Norway), Helsinki, Espoo, Tampere, Vantaa (Finland), Copenhagen, Aarhus, Odense, Aalborg (Denmark), Reykjavik, Kopavogur, Hafnarfjordur (Iceland), Zurich, Geneva, Basel, Bern, Lausanne (Switzerland), Vienna, Graz, Linz, Salzburg (Austria), Amsterdam, Rotterdam, The Hague, Utrecht, Eindhoven (Netherlands), Brussels, Antwerp, Ghent, Charleroi, Liege (Belgium), Luxembourg City, Esch-sur-Alzette, Differdange, Dudelange (Luxembourg), Dublin, Cork, Limerick, Galway (Ireland), Paris, Marseille, Lyon, Toulouse, Nice (France), Tokyo, Yokohama, Osaka, Nagoya, Sapporo (Japan), Seoul, Busan, Incheon, Daegu, Daejeon (South Korea), Singapore (Singapore).

Last updated on Dec 19, 2025

What if my order doesn't arrive in the mail?

Missing order In the unlikely event that your order does not arrive after 10 business days in transit, we will investigate as part of our Delivery Guarantee. Contact a live agent anytime so that we can resolve this situation for you. If a package cannot be located by Canada Post after an investigation period, we will issue a replacement or store credit for the amount of your order, one time for free. Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received, and can take 24-48 business hours to be processed. Please allow up to 24 hours for the tracking information to be updated. *Please note that it’s the customer’s responsibility to provide a complete and valid delivery address and name to ensure a successful shipment. If you notice an error in your shipping address after your order is placed, please reach out immediately.

Last updated on Dec 19, 2025

When Does My Order Ship?

Mail Order through Canada Post Once you've completed checkout, your order will be shipped within 24 - 48 business hours from one of our nationwide chains of warehouses.

Last updated on Dec 19, 2025

QuickShip Now Available At Checkout!

Say hello to Quickship 🚀 We’ve added a new express shipping option to get your order to you faster. Choose Quickship for just $14.99, or get it FREE when you spend $300 or more! Your order will then by shipped via Canada Post XpressPost! Same great products — just quicker to your door.

Last updated on Dec 19, 2025

Shipping Chart

To review our updated Shipping Fees, please review the shipping chart below:

Last updated on Dec 19, 2025

What are your shipping/delivery options and fees?

Outline of the various shipping options & fees 📦 SHIPPING GUIDE Welcome to our shipping guide! We want to make sure you have all the information you need to choose the best shipping option for your order. Below is a quick and simple guide to our various shipping/delivery options and fees. 🚚 STANDARD SHIPPING Fee: $10 on orders ≤ $200 FREE on orders over $200 Method: Canada Post (Expedited) Insured? No Our standard shipping option is perfect for those who are not in a rush to receive their order. For orders under $200, there is a flat fee of $10. However, if your order is over $200, you can enjoy free shipping! We use Canada Post's Expedited service for this option, which typically takes 2-7 business days for delivery. Please note that this option does not include insurance. QUICK SHIP Fee: $14.99 on orders ≤ $300 FREE on orders over $300 Method: Canada Post (XpressPost) Insured? No Need your order a little faster? Our Quick Ship option might be the perfect choice for you. For orders under $300, there is a flat fee of $14.99. But if your order is over $300, you can enjoy free shipping! We use Canada Post's XpressPost service for this option, which typically takes 1-3 business days for delivery. Please note that this option does not include insurance. ✅ INSURED SHIPPING Fee: $19.99 flat rate Method: Canada Post (XpressPost) Insured? Yes For those who want extra peace of mind, our Insured Shipping option is the way to go. For a flat rate of $19.99, your order will be insured during transit. We use Canada Post's XpressPost service for this option, which typically takes 1-3 business days for delivery. This option is perfect for high-value orders or those who want added protection for their package. 🏠 LOCAL SAME & NEXT DAY DELIVERY Fee: $10 on orders ≤ $200 FREE on orders over $200 Method: Local Courier If you live in the local area and need your order as soon as possible, our Local Same & Next Day Delivery option is the way to go. For orders under $200, there is a flat fee of $10. But if your order is over $200, you can enjoy free delivery! We use a local courier service for this option, which delivers within the same or next day.

Last updated on Dec 19, 2025

What Is Signature Required?

Signature required is a recommended service that can be included with your parcel. In the case that nobody is home or available to receive the package, the postman will leave a notice in the form of a card and bring the parcel back to your nearest post office where it will be available for pick up. In our experience, adding the signature required option to outgoing parcels adds a layer of accountability and safety while your parcel is in transit. *Please note that even without the signature option, the postman may opt to bring your parcel to the nearest post office if there is no safe drop off spot available. Who Can Sign & Pick Up My Parcel? At your address: Anyone living at your address can sign for the parcel. At the post office: Anyone with a valid ID showing your address can pick up the parcel. How Do I Add/Remove Signature Required? This option is available to you at no extra charge. Just select "Yes" in the signature required area located at the bottom of the checkout page. If you have any further questions please chat with one of our live agents.

Last updated on Dec 19, 2025

What is Insured Shipping?

We offer a new shipping tier called Insured Shipping. All orders shipped with Insured Shipping will be sent via XpressPost. Insured Shipping is now available for a $19.99 fee applied at checkout. What this means is that if your order does not arrive (i.e., ends up seized or lost), we agree to replace the order in full via a one-time replacement. Orders made using our Standard Shipping tiers may not be replaced if they do not arrive due to an issue in transit (subject to our discretion). If you are concerned that your package may not arrive (i.e., you've had issues in the past receiving your orders), selecting Insured Shipping will ensure that your order will be covered if it is not delivered within the standard delivery timeframe.

Last updated on Dec 19, 2025

Where is my order?

If you have any questions about your order's shipment/delivery status, we've got you covered. Here's what you need to know. ORDERS VIA MAIL | CANADA POST Mail orders are shipped within 24 - 48 business hours of payment being received. You'll receive your tracking information by email after it has shipped. Once Canada Post has scanned in your package, you will start to see tracking updates. If you're looking for your Canada Post tracking link, you can find it in your order history. Just visit the My Account page, select Orders and click on TRACK If you have your tracking number, rest assured your package has been sent and is on its way. You may experience a slight delay in the Canada Post scanning your package, but you should eventually see updates as it progresses through its next checkpoint. Please note, we have no further information on the whereabouts of your package other than what is currently displayed on the tracking page -- what you see, what we see, and what Canada Post sees is all the same information. ORDERS VIA SAME DAY OR NEXT DAY DELIVERY If you ordered via same day delivery, please refer to the delivery schedules below: Same Day Delivery: Hamilton & Burlington Area Same Day Delivery: Vancouver & The Lower Mainland Next Day Delivery: Etobicoke, Mississauga & Toronto Area Please note: If your order is placed and paid for after the final cut-off for the day, it will be delivered in the first delivery wave the following day. If you would prefer a later delivery, please reach out when you place your order. Live tracking is not currently available for our Same Day and Next Day Delivery service, however you will receive a text/call to notify you of the pending delivery.

Last updated on Dec 19, 2025