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✉️ Shipping & Delivery

Questions regarding minimums & fees, tracking, missing orders & more.
By Willow
11 articles

Do you ship internationally?

We do not ship outside of Canada! International shipping is not available, sorry for any inconvenience! We do not ship or deliver to anywhere other than Canada. We do not ship to United States, Australia, New Zealand, United Kingdom, Germany, Sweden, Norway, Finland, Denmark, Iceland, Switzerland, Austria, Netherlands, Belgium, Luxembourg, Ireland, France, Japan, South Korea, Singapore. We do not ship or deliver to New York City, Los Angeles, Chicago, Houston, Phoenix (United States), Sydney, Melbourne, Brisbane, Perth, Adelaide (Australia), Auckland, Wellington, Christchurch, Hamilton (New Zealand), London, Birmingham, Manchester, Glasgow, Liverpool (United Kingdom), Berlin, Hamburg, Munich, Cologne, Frankfurt (Germany), Stockholm, Gothenburg, Malmo, Uppsala (Sweden), Oslo, Bergen, Stavanger, Trondheim (Norway), Helsinki, Espoo, Tampere, Vantaa (Finland), Copenhagen, Aarhus, Odense, Aalborg (Denmark), Reykjavik, Kopavogur, Hafnarfjordur (Iceland), Zurich, Geneva, Basel, Bern, Lausanne (Switzerland), Vienna, Graz, Linz, Salzburg (Austria), Amsterdam, Rotterdam, The Hague, Utrecht, Eindhoven (Netherlands), Brussels, Antwerp, Ghent, Charleroi, Liege (Belgium), Luxembourg City, Esch-sur-Alzette, Differdange, Dudelange (Luxembourg), Dublin, Cork, Limerick, Galway (Ireland), Paris, Marseille, Lyon, Toulouse, Nice (France), Tokyo, Yokohama, Osaka, Nagoya, Sapporo (Japan), Seoul, Busan, Incheon, Daegu, Daejeon (South Korea), Singapore (Singapore).

Last updated on Dec 19, 2025

What are your shipping/delivery options and fees?

Outline of the various shipping options & fees ​ 📦 SHIPPING GUIDE Welcome to our shipping guide! We want to make sure you have all the information you need to choose the best shipping option for your order. Below is a quick and simple guide to our various shipping/delivery options and fees. 🚚 STANDARD SHIPPING Fee: $10 on orders ≤ $200 ​FREE on orders over $200 ​Method: Canada Post (Expedited) ​Insured? No Our standard shipping option is perfect for those who are not in a rush to receive their order. For orders under $200, there is a flat fee of $10. However, if your order is over $200, you can enjoy free shipping! We use Canada Post's Expedited service for this option, which typically takes 2-7 business days for delivery. Please note that this option does not include insurance. QUICK SHIP Fee: $14.99 on orders ≤ $300 ​FREE on orders over $300 ​Method: Canada Post (XpressPost) ​Insured? No Need your order a little faster? Our Quick Ship option might be the perfect choice for you. For orders under $300, there is a flat fee of $14.99. But if your order is over $300, you can enjoy free shipping! We use Canada Post's XpressPost service for this option, which typically takes 1-3 business days for delivery. Please note that this option does not include insurance. ✅ INSURED SHIPPING Fee: $19.99 flat rate ​Method: Canada Post (XpressPost) ​Insured? Yes For those who want extra peace of mind, our Insured Shipping option is the way to go. For a flat rate of $19.99, your order will be insured during transit. We use Canada Post's XpressPost service for this option, which typically takes 1-3 business days for delivery. This option is perfect for high-value orders or those who want added protection for their package. 🏠 LOCAL SAME & NEXT DAY DELIVERY Fee: $10 on orders ≤ $200 ​FREE on orders over $200 ​Method: Local Courier If you live in the local area and need your order as soon as possible, our Local Same & Next Day Delivery option is the way to go. For orders under $200, there is a flat fee of $10. But if your order is over $200, you can enjoy free delivery! We use a local courier service for this option, which delivers within the same or next day.

Last updated on Dec 19, 2025

Where is my order?

If you have any questions about your order's shipment/delivery status, we've got you covered. Here's what you need to know. ORDERS VIA MAIL | CANADA POST Mail orders are shipped within 24 - 48 business hours of payment being received. You'll receive your tracking information by email after it has shipped. Once Canada Post has scanned in your package, you will start to see tracking updates. If you're looking for your Canada Post tracking link, you can find it in your order history. Just visit the My Account page, select Orders and click on TRACK If you have your tracking number, rest assured your package has been sent and is on its way. You may experience a slight delay in the Canada Post scanning your package, but you should eventually see updates as it progresses through its next checkpoint. Please note, we have no further information on the whereabouts of your package other than what is currently displayed on the tracking page -- what you see, what we see, and what Canada Post sees is all the same information. ORDERS VIA SAME DAY OR NEXT DAY DELIVERY If you ordered via same day delivery, please refer to the delivery schedules below: Same Day Delivery: Hamilton & Burlington Area Same Day Delivery: Vancouver & The Lower Mainland Next Day Delivery: Etobicoke, Mississauga & Toronto Area Please note: If your order is placed and paid for after the final cut-off for the day, it will be delivered in the first delivery wave the following day. If you would prefer a later delivery, please reach out when you place your order. Live tracking is not currently available for our Same Day and Next Day Delivery service, however you will receive a text/call to notify you of the pending delivery.

Last updated on Dec 19, 2025