Master FAQ
Can I cancel my order?
Once your order has been paid for, it has been moved into processing and cannot be cancelled.
If your order is pending payment, you can proceed to cancel your order in your order history.
Navigate to My Account --> Order History, and select the order you wish to cancel and click Cancel.
Can I change or modify my order?
Unfortunately, changes to an order cannot be made once it has been placed. With that said, any unpaid orders will
automatically cancel after 24 hours -- so you can simply create a new one with all your desired items and the old one
will take care of itself.
Once an order has been paid for and is in processing, we are not able to modify the order. Apologies for any
inconvenience!
Do you have any coupon codes or discounts?
At the moment, we do not have any exclusive coupon codes available, but you can always check out our Weekly Deals to see
what's hot and on sale!
You can also subscribe to our newsletters for the most up to date offers by clicking HERE!
Do you offer a new member discount?
Yes we do! You can create an account with us HERE! Once this is completed your account will be credited with 2,500
Budmail Points that can be redeemed towards your first order at checkout.
Do you offer Same Day or Next Day Delivery?
We currently offer local same-day delivery to the Greater Vancouver area and in the Hamilton / Halton Area.
We also offer local next-day delivery to the Greater Toronto Area
Same-day, next-day delivery fees are the same as mail order, $10 on orders under $200, FREE on orders of $200+.
We unfortunately do not offer wholesale or bulk pricing on our other products. If you're looking for further savings,
select product is available for discount through our Mix & Match promotion along with our Weekly Sales!
If you are a retailer or interested in becoming a vendor, you can contact Hive Marketplace.
Do you ship internationally?
We do not ship outside of Canada! We do not ship to the US (United States), Europe, overseas or anywhere other than
Canada. International shipping is not available, sorry for any inconvenience!
How can I reset my password?
To reset your password, please access 'My Account' > Lost Password or Click Here!
How do I change my address?
To update your address to your account, navigate to 'My Account' and click on 'Addresses' or click HERE.
Please note, although it says Billing Address, this is the address your order will be shipped to.
If your order has been placed but not yet shipped (still On-Hold or in Processing status), you will have to speak to an
agent to see if it is still possible update the address.
Please note that it is the customer's responsibility to ensure that the shipping address has been entered correctly. In
the event that an order is sent to an incorrect address, we cannot guarantee that we will be able to re-send a new
order, so please ensure all information is entered correctly prior to checkout.
How do I track my order?
Once you've completed the check-out process, your order will be shipped within 24 - 48 business hours of being processed
from one of our nationwide chains of warehouses.
As soon as your order is in transit, you will receive a notification email from us with a link that allows you to
monitor the current status of your shipment.
Please allow up to 24 hours for the tracking information to be updated.
To locate tracking information for your order, you can also check 'My Account':
1. Access your ORDERS
2. Then click on TRACK
How do I use my loyalty points?
Access your cart and click 'Apply Discount' during the checkout process. Here is a screenshot of how to apply your
points at checkout:
How much does it cost to receive free shipping?
All customers will receive free shipping if their order totals $200.00 or more! If your order is split for shipment
purposes, as long as the total of the entire order exceeds $200, shipping will be free!
How will my order be packaged?
Our advanced shipping methods ensure your security and privacy with discreet packaging and no mentions of the name
Budmail anywhere on the outside of the order. The products are all carefully packaged in vacuumed-sealed and smell-proof
bags to keep your order as fresh as possible.
Order placed but I haven't received an email?
Sometimes, our emails might end up in your junk/spam folder, so always a good idea to check there.
You can always check your Order Status by going to 'My Account' > Orders, or click here.
If your order status is Processing, that means we've received the order and your payment. Once the order has shipped, it
will be marked as Completed.
What are your business hours?
Our support hours are Monday to Saturday 6:00AM - 8:00PM PST, and Sunday 6AM - 3:00PM PST
What are your freebie tiers?
Spend $250 and receive a FREE PREROLL
Spend $350 and also receive a FREE CANDY
Spend $450 and also receive a FREE GRAM
What is your order minimum?
There is NO order minimum!
What is your website? Have you moved?
You can find us at budmail.life or click HERE.
When will my order ship? Where is my Order?
- Mail Order through Canada Post: Once you've completed checkout, your order will be shipped within 24 - 48 business
hours from one of our nationwide chains of warehouses.
Your tracking number will be issued once your order has been shipped. Most mail orders arrive within 2-4 business
days of being shipped.
*Please allow up to 24 hours for the tracking information to be updated. For potential Canada Post delivery service
alerts Read more.
- Same Day Delivery: Refer to the delivery schedules for Greater Vancouver Area and Greater Hamilton & Halton Region.
- Next-Day Delivery: Orders finalized by 12MIDNIGHT the night prior and receive your order the NEXT DAY between 8:30
AM - 5:30 PM**. Refer to the delivery schedules for Greater Torono Area.
Same-Day and Next-Day deliveries are fulfilled by a private courier, be available for a text 10 - 15 mins prior to drop
off. If you do not respond to the text, we will make an attempt to call you. If we are unable to contact you, the driver
will leave it in the safe drop location that you provided. If no safe drop spot is available or if conditions outside of
our control arise, we will make an attempt to contact you to reschedule a delivery at another time.
When will you have a restock?
Generally we receive new stock and restocks weekly, however certain items may take a little longer. Be sure to subscribe
to our newsletters for the latest product drops by clicking here!
Why am I unable to select same/next day day delivery?
Ensure you are logged in, and an address is either on file or entered at checkout, the option for same day delivery will
be available if you are in one of the eligible areas.
Why can't I access your website?
If you're having trouble accessing our website, here are some general troubleshooting steps:
(1) Are you browsing through a firewall or using wi-fi security? Try toggling it off to see if this helps!
(2) Have you tried clearing your browser cache? This can sometimes help if you're getting stuck or re-routed.
(3) Have you tried using a different device or browser, or using Incognito mode? Certain issues can be isolated to a
particular browser/device and you may have better luck on a different device.
(4) If you see the page below, click Advanced and click to proceed to our website.
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Why is my order marked completed? I haven't received it.
When your Same-Day or Next-Day order is marked completed it has been processed from our facility and is now with our
driver. The driver will give you a text/call when they are 15 minutes prior to drop off.
If you're not in the same-day or next-day delivery regions, your mail order has been marked completed once it has been
processed to Canada Post. Once it is assigned a tracking number you will receive this information via email. Orders are
processed within 24-48 business hours of receiving payment.
Why is my order split into two packages?
To give our customers access to the largest selection of products, we have multiple warehouses that process orders. As a
result, you may receive your order in two different packages, depending on which warehouse has your item in stock.
Once you have added the items you'd like to purchase, your cart will display a breakdown of which products may have to
be shipped separately, plus offer you the chance to adjust your cart and select a different shipping option if you
prefer.
Why was my order cancelled?
If your order has been on hold for 24 hours without payment, it will automatically cancel. If your payment has been made
to a cancelled order and has been deposited, this will be credited to your account via points and can be redeemed at
checkout towards a new order. If your payment has not been deposited, you can cancel the pending E Transfer.
If your payment is not made within 24 hours of your order being placed, it will automatically cancel. Cancelled order
cannot be reinstated.
What are your business hours?
Our support hours are Monday to Friday 9:00AM - 5PM PST, and Weekends 10AM - 4:00PM PST.