Payment & Fees

Why Am I Being Charged Tax?

If you've noticed charges for Goods and Services Tax (GST) or Harmonized Sales Tax (HST) on your online purchases, you're not alone. This change is part of Canadian regulations aimed at levelling the playing field between online and in-store shopping. Understanding the Taxes GST is a federal tax, while HST combines federal and provincial components in certain provinces. These taxes are now applied based on your location, so if you live in a province with GST or HST, these charges will appear at checkout.

I've Submitted my Payment. What's next?

After successfully making your payment by e-Transfer, it may take up to 40 minutes to be received on our end. Interac may temporarily hold your funds, causing the transaction status to appear as "pending" in your online banking until the payment is cleared. Once your payment is received, you can expect to receive an email confirming the deposit, and your order status will be updated to "Processing." Please note: there is no need to inform us once you've made your payment. Rest assured, you will receive confirmation once your order progresses into the processing stage. To confirm the status of your order, head to over to 'My Account' and 'Orders'. Your order status will either be 'pending' if we have not received the payment yet, 'processing' if we have received the payment, or 'completed' if it has been shipped or sent out for delivery. Orders are typically shipped within 24 to 48 business hours from when payment is received. Once your order has been shipped, we will promptly provide you with the tracking information via email.